Terms of Service

1. Agreement to Terms

By creating an account, accessing, or using the Imagine Vox software-as-a-service (SaaS) platform, APIs, or AI Voice services, you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you are entering into these Terms on behalf of a company or legal entity, you represent that you have the authority to bind such entity.

2. Scope of Service & AI Receptionists

Imagine Vox grants you a non-exclusive, non-transferable right to access and use our autonomous AI Receptionist and digital AI Employee voice platform for legitimate business operations including inbound receptionist calls, lead qualification, appointment booking, and CRM data synchronization.

3. Telephony Compliance & Prohibited Uses

You agree to adhere strictly to telecommunications laws and acceptable use guidelines:

• No Unlawful Robocalling or Spam: You must not use Imagine Vox for fraudulent, deceptive, harassing, or unsolicited telemarketing calls in violation of TRAI (Telecom Regulatory Authority of India), TCPA, or local country regulations.
• Consent Requirements: You are responsible for ensuring that all outbound call recipients have provided valid prior express consent to receive voice calls.
• Lawful Content: Conversations conducted by your AI agents must not promote illegal activities, hate speech, or deceptive impersonation.

4. Subscription Plans & Billing Terms

Imagine Vox services are billed on a recurring monthly subscription basis in Indian Rupees (₹ INR):

• Starter Growth Tier: ₹7,999 / month includes 500 AI Voice Call Minutes and 1 Dedicated Phone Line.
• Pro Enterprise Tier: ₹14,999 / month includes 2,000 AI Voice Call Minutes and 1 Dedicated Phone Line.
• Additional Dedicated Lines: Extra dedicated phone lines may be requested for ₹499/- per month.
• Minute Rollover: Monthly call minutes reset at the start of each billing cycle and do not roll over to subsequent months unless specified in custom enterprise agreements.

5. Intellectual Property & Software Rights

Imagine Vox retains all ownership, title, and intellectual property rights in the platform, proprietary AI prompt orchestration engines, API interfaces, software code, and visual designs. Client data, customized agent prompts, and customer databases remain the sole property of the client.

6. Service Availability & SLA Goal

Imagine Vox strives to maintain a target 99.9% service availability for telephony routing and conversational AI processing with sub-second voice latency under 800ms. Scheduled maintenance windows or upstream carrier outages will be communicated when possible.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Imagine Vox shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, or business opportunities arising from phone carrier connectivity drops, third-party network outages, or unauthorized caller activity.

8. Account Termination

You may cancel your subscription at any time prior to your next renewal date. Imagine Vox reserves the right to suspend or terminate accounts that engage in prohibited spamming, non-payment, or violation of these Terms.